EC Case Study:
From Blank Slate to Thoughtful Design Replication
Zips Car Wash in Missouri
Thoughtful Design: Equipment with Architecture
Zips Car Wash
Webb City, MO
Brand Prototype Focused on Customer and Employee Experience
Thoughtful Design for Faster Build Times
Predictable Outcomes for Functionality and Durability
As Zips looked to build in new regions, they looked to EC for help with their new design.
Given a blank slate, EC brought their operations and building experience to design the new Zips Car Wash prototype. In addition to wow-ing customers and washing high volumes, Zips also wanted a beautiful, modern building to reflect their brand and create a great employee experience.
This Webb City prototype was the first of many new Zips Car Wash locations using the EC design.
The Process
EC’s Professional Guidance
Identifying the challenges.
With ambitious growth goals, Zips wanted a new carwash design that would balance carwash functionality and durability with a quicker build time. They needed a comprehensive building design and custom equipment package that could function cohesively and create predicable outcomes. They wanted a prototype from a blank slate that could be replicated in new locations from coast to coast.
Also, recognizing that happier employees can make happier customers, Zips wanted to design a better employee experience. Pivoting their labor would also allow them to focus more on increasing sales and club memberships.
Delivering solutions.
- By co-designing the building and equipment with both customer and employee experiences in mind, everything functions together thoughtfully and stays tidy.
- Club members have express access to the tunnel while the pay lanes, sliding sales doors, and property layout extend the team’s ability to process sales and add more club members.
- The high-volume tunnel equipment produces consistently great wash results – even on the busiest days.
- Vacuum stations with added customer touch-points – including mat cleaners, air guns, and micro-fiber towels – create a value-driven experience that keeps customers coming back.
- The sharp, brand-forward building architecture incorporated the red towers and blue wave as the key elements for quick customer recognition – and the design can be easily adapted based on the facade requirements of different communities in the future.
Photo Gallery
